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Internet Repair Solution
Transparency is one of the most important criteria in the entire after-sales process. tectraxx has an Internet-based repair tool that is available to all our customers and partners after a one-off registration. Authorisation is then granted within 24 hours.
Repair orders that are recorded in this tool trace the device from the acceptance of the repair job via the transport through to actual repair work itself and the delivery back to the customer. The tool automatically produces transport orders necessitated by repair work and requiring a pickup. Moreover, the tool also automatically generates the necessary forms, such as a repair orders from the system.
In addition, this tool allows manufacturers, dealerships and even end customers to track their repair orders along the entire process with ease, thereby allowing the repair running time to be monitored with complete transparency.
